Contact Us

Contacter LEUCHTTURM1917

LEUCHTTURM ALBENVERLAG
GMBH & CO. KG
Am Spakenberg 45
21502 Geesthacht
Deutschland

Tel. +49 (0)4152 / 801 - 0
Fax +49 (0)4152 / 801 - 222
eMail: info@leuchtturm.com

You can reach our customer service
Monday through Friday
from 8 am – 5 am

+49 04152 / 801-0

Here you can find general questions about the products, orders and delivery. Please check if your question is answered in the FAQs. If you cannot find your questions, please use the contact form.

How long does the delivery take?

We try our best, to deliver your order as soon as possible. You can see the current delivery time at the product detail page. Then you know at a glance when your article will arrive. If the article was already sent, you can see the tracking and tracing in your account.

How long does it take for name embossed products?

Orders with a name embossing take a longer time than normal. The notebooks and planner are embossed manually at our warehouse. The adjusting of the machines as well as the quality control takes its time. Since we want to send you your personal book in high quality, please allow the book to arrive within 10 and 15 working days

Why is my colour not available anymore?

We are offering 17 different colours at the moment. We might take a colour out of our range and add a new one. All colours that are currently available will be shown at the webshop. If you cannot find your colour online, you can still find it at a retail store.

Why is my country not listed as country of delivery?

In some countries we are not directly distributing our products. In these countries we are working with distribution partners. Please get in touch with them to place an order:

Netherlands: EA Pens & Paper / EuroAgenda: http://www.eapensandpaper.com/
Spain: ALADESK SL: http://www.eapensandpaper.com/
Sweden: Concess Nordic AB: http://www.concess.se
Danemark: Creas A/S: https://www.viking1914.com/

Where is my package?

When the package is sent you will get a tracking number. The tracking and tracing can be seen in your account. When the status is unclear or you do not receive your package please contact the delivery service.